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A passenger on board the Ten Jam Express train called the railway’s helpline after finding that his charging point was not working.
Within 15 minutes, an electrician arrived and fixed the problem. (Image source: Instagram)
A passenger on board the Ten Jam Express train recently called the railway’s helpline after finding that the mobile phone charging point near his seat was not working. To his surprise, an electrician arrived within just 15 minutes and fixed the problem immediately. The quick response impressed passengers and won widespread praise from Indian Railways for its efficiency and improved customer service.
A group of young men from Kerala, who were also on board, recorded the entire incident. The video showed how the complaint was filed, the speed of the technician’s arrival, and the joyful reaction of passengers once the charging point was back in operation.
Railway staff act quickly to help passengers
In the video, the passenger can be seen calling the railways helpline and providing details like train number, bus and seat. He informed that he is traveling in 19578 Jamnagar-Tirunelveli Express. After hanging up, he turns on a stopwatch on his phone to check how long it will take for help to arrive.
Within minutes, an electrician shows up with his tools, locates the fault, and restores the connection. When the phone starts charging, the group cheers and thanks the electrician for his quick response.
One is heard saying: “That was faster than expected!” Before shaking hands with the worker in appreciation. The online post said the complaint was filed around 5:27 p.m., and the issue was resolved within 15 minutes.
Passengers and netizens praise the team
The video quickly went viral across several social media platforms, with users praising Indian Railways for its quick and efficient service. Many described it as a sign of progress and dedication.
“Really impressive. This is India’s new railways, fast, responsive and passenger friendly,” one user commented.
Another wrote: “Kudos to the team for fixing the issue so quickly. Great example of how small actions can make a big difference.”
A humorous comment read: “Wait… Indian Railways fixes something in 15 minutes? My brother called the Avengers hotline, not 139.”
“This is what effective public service looks like. Congratulations to the electrician and helpline team for the quick response,” one person said.
The video was shared on October 28, and has received more than 2.3 million views, with people praising railway staff for their quick and professional response.
The team of writers at News18.com bring you stories about what’s buzzing on the internet while exploring science, cricket, technology, sex, Bollywood and culture.
Delhi, India, India
31 October 2025 at 1:04 PM IST
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