Latest update:06 December 2025 at 08:30 IST

Simon Wong, Singapore’s High Commissioner to India, was planning to travel to Jharkhand to attend a staff member’s wedding.

IndiGo has grounded more than 1,000 flights in just four days due to staff shortages. (Image source: X)

Simon Wong, Singaporean High Commissioner to India, found himself stranded like many other travelers after IndiGo canceled countless flights at the last minute. He was planning to travel to Deoghar in Jharkhand to attend an employee’s wedding, but the sudden disturbances left him without any way to reach the venue. IndiGo grounded more than 1,000 flights in just four days, as many crew members were unable to work under new aviation rules, which put a limit on how long pilots and cabin crew can be on duty.

The shortage has led to long delays and left passengers across the country waiting for updates. Even with all the confusion, Wong made sure he wouldn’t miss the big day. Instead of being present in person, he joined the celebration via video call and shared his wishes. He wrote that although distance and flight problems kept him away from home, the joy of the wedding still connected them.

High Commissioner stranded after sudden flight cancellation

Simon Wong appears in the photos on a video call wearing traditional Indian clothes. He also shared photos of the family, along with a side-by-side photo of the bride and groom, who were in Jharkhand, as he joined from his office in New Delhi.

The HC wrote to

Before joining the online wedding, Simon Wong publicly shared a screenshot of his IndiGo flight cancellation and apologized to the employee for not being able to travel.

“I joined tens of thousands of passengers stranded on the Indigo ship. My flight to Deoghar has been cancelled. I sincerely apologize to the young staff waiting for me for my shaadi. Lost for words,” he wrote.

IndiGo issues apology as flight issue continues

Four days after the problems started, IndiGo shared an apology, saying it couldn’t fix everything at once, but was working to resolve the issue as quickly as possible. The airline also posted a message to passengers stuck at airports, asking them to be patient while they try to resolve matters.

“To each and every one of our customers, we are truly sorry and will care. We sincerely apologize and understand how difficult the past few days have been for many of you. Although this will not be resolved overnight, we assure you that we will do everything we can to help you in the meantime and return our operations to normal as soon as possible,” the company wrote on Instagram.

IndiGo also explained the steps it is taking to help passengers during the ongoing flight issue. They said that all refunds for canceled flights will be automatically sent to the payment method used at the time of booking. They also said that anyone who wants to cancel or change their bookings for travel between December 5 and December 15, 2025 can do so at no additional charge. To support stranded passengers, the airline has arranged hotel rooms in different cities and also set up ground transportation. They are trying to make sure people waiting at airports have food and snacks while arranging lounge access for seniors.

They also asked passengers for support during this difficult time. They asked everyone to continue checking the status of their flights via the website or alerts, and to avoid going to the airport if the flight has already been cancelled. They added that their AI assistant can also help with checking flight status, refunds and new bookings.

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