Latest update:
The BJP MP was traveling from New Delhi to Belagavi on flight 6E-5237, when his bag went missing.
The BJP MP had to procure essential items on an urgent note. (representational image)
A routine flight turned into a public controversy after BJP MP Praveen Khandelwal took to X to share what he described as a very painful experience with IndiGo. His post about lost luggage has since morphed into a broader discussion about airline accountability and passenger complaints.
Sharing details of his flight from New Delhi to Belagavi on flight 6E-5237, Khandelwal wrote: “Shameful experience with IndiGo. I traveled from New Delhi to Belagavi on flight 6E-5237 today. While I reached my destination, my luggage did not arrive. There is no clarity about its whereabouts.”
He added that the situation caused him “enormous psychological suffering, serious inconvenience and financial loss” as he was forced to buy clothes and basic personal items immediately.
Shameful experience with @IndiGo6EI traveled from New Delhi to Belagavi on flight 6E-5237 today. While I reached my destination, my luggage did not arrive. There is no clarity about its whereabouts. This has caused me tremendous mental anguish, serious inconvenience, and financial loss because…
– Praveen Khandelwal (@PKhandelwal_MP) February 20, 2026
The MP also revealed that his bag contained “important and valuable documents,” which makes the incident “more painful.” He expressed his strong dissatisfaction and stated that such “negligence and mismanagement of luggage” was unacceptable. He further noted that if this happened to a Member of Parliament, “one can only imagine the plight of ordinary passengers.”
Tagging IndiGo CEO Peter Elbers, Khandelwal sought answers, writing: “I need an immediate explanation.” He also referred to Civil Aviation Minister Ram Mohan Naidu, saying that the incident reflects the airline’s “deeply worrying operational standards” and that “immediate intervention is needed”.
In response to his post, IndiGo wrote on
Dear Sir, Thank you for taking the time to talk to us. We sincerely apologize for the inconvenience caused. Please be assured that our team is coordinating internally and doing its best to deliver your luggage to your convenient location as soon as possible. We are… — IndiGo (@IndiGo6E) February 20, 2026
Internet echoes BJP MP’s concerns
BJP MP Praveen Khandelwal’s post sparked swift reactions online, with many users echoing his concerns. One commented: “IndiGo has become a nightmare. It is absolutely disgraceful. There is no accountability, no professionalism, no concern for the inconvenience faced by passengers.”
Aviation @IndiGo6E It has become a nightmare. Absolutely shameful and disgusting. There is no accountability, no professionalism, and no concern for the agony and inconvenience passengers face! @PKhandelwal_MP @MoCA_GoI @RamMNK https://t.co/vWCk2Zxxym
– Sumit Agarwal
“Indigo has regressed on most standards and baggage claim is at the top of the list. 42% of its passengers in 2025 had a problem with baggage handling compared to 27% in 2024,” another claimed. The user also claimed that neither the airline nor regulators appear to be making efforts to “understand or resolve passenger complaints.”
Indigo has been rejected on most criteria and baggage claim is at the top of the list. 42% of its passengers in 2025 had a problem handling luggage, compared to 27% in 2024.
The problem is that there has been no attempt by the airline or regulators to understand the plight of… pic.twitter.com/nyAEuc2Pmw
– Sachin Taparia (@sashintaparia) February 20, 2026
What about the common man?
Another person joined in, adding: “It is shocking to see the utter incompetence of IndiGo! If an MP like Shri Praveen Khandelwal has to go through ‘mental agony’ due to lost luggage, what hope is there for the common man?” The post also called for a “high-level investigation into these failed operational standards.”
It’s shocking to see @IndiGo6EAbsolute helplessness! If a Member of Parliament and a legendary business leader like Shri @PKhandelwal_MP Ji has to suffer “mental agony” and loss of baggage, what hope is there for the common man? Padded schedules, fake narratives, and now missing baggage – IndiGo… https://t.co/NOEcpHikuX
— All India Mobile Retailers Association (@AimraIndia) February 20, 2026
To date, there has been no official public response from the airline regarding these claims.
Delhi, India, India
20 February 2026 at 11:48 IST
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