Latest update:09 May 2026 at 2:04 PM IST

An X user alleged that an Uber parcel driver flagged a failed delivery, then sold the goods, and demanded Rs 2,000 to return them, sparking outrage online.

Widely circulated claims suggest a package marked ‘failed’ was sold, followed by a request for money to return it (Image-AI)

A now-viral post alleging misconduct by an Uber parcel delivery driver has sparked outrage online, with many users raising concerns about the safety and reliability of app-based parcel services in India.

The post shared on X by user Yusuf DFI claimed that one of his employees had booked an Uber parcel service to transport items worth Rs 19,411. According to the post, the delivery did not go as planned and quickly turned into an annoying experience.

Explaining the incident, the user wrote: “My @Uber staff booked @Uber_India to deliver items. The bill is Rs 19,411. The driver ‘failed’ to book and said he sold the items to someone else for Rs 2,000.”

He further claimed that the driver later called them and demanded the same amount for returning the goods.

“He then asked us to pay him this amount to return the materials. A screenshot of the booking and his WhatsApp conversation with my staff was attached. Uber has failed to trace its driver so far,” he added.

The user also shared screenshots of the alleged WhatsApp conversation and booking details to support his claims.

The post quickly gained attention online, sparking strong reactions from users.

A user commented, “So @Uber_India started playing with customers without verifying drivers and drivers became the goons who are giving nightmare to customers. These days, they don’t even accept long rides before reaching the place they will call if the destination is good or bad.”

Another wrote: “Driver: Steals packages, driver too: “Bhai 2000 de do, maine sell kar dya tha” Uber support: “Sorry sir, we tried calling him twice,” Indian customer service in 2025 will be like that.”

Many users advise against using passenger transportation apps for transporting expensive goods. One comment read: “Never use Uber to deliver high value parcels in India. This is the 4th story I see this month. They are not taking any responsibility. Drivers know the system is broken and are now openly ripping off customers. Switch to DTDC or professional courier services.”

The incident also sparked broader frustration about app-based logistics. One user shared a similar experience, writing, “Uber, Porter, Rapido and Borzo are milking Indian customers without any support. I booked an intercity package with @Porter and made payment to the store after Porter confirmed. Porter did not show up even after 12 hours and Porter refused to cancel or assign someone else.”

Many users suggested taking legal action against the driver. “At this point, it’s a police matter because this is clearly a robbery,” one person commented. Another added: “Uber will say go ahead and file a police complaint, they will provide details of the partner but will not take responsibility.”

Some of the reactions were sarcastic in tone. “Bro thought he was running a buy 1 get 1 free theft scheme. Mark failed, sold stuff, then had the audacity to send a WhatsApp receipt for ransom for 2025 Economy: Driver becomes owner, customer becomes beggar,” one user wrote.

Others stressed the importance of accountability and verification. “Uber takes their commission but disappears when drivers commit fraud. This guy should be banned permanently + police case filed. @Uber_India where is your verification process? Background checks are just for show? Customers are tired of being scammed,” another user said.

Another comment warned users against sending expensive items via such platforms, saying: “This is shocking! Uber support couldn’t even get through to me. Let’s also be careful when we send packages worth more than 1-2 lakh via Uber or Rapido. For expensive items, it’s safer to use a proper courier service with tracking and insurance.”

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